Refund Policy

1. Digital access product

DigX access is a digital service unlocked after a one-time payment in SOL (Solana) as shown in the app. The price, deposit address, and minimum amount are displayed before you send funds.

2. Blockchain payments

• Solana transactions are irreversible once confirmed on-chain.
• You are responsible for sending the correct token (SOL), amount, and destination address.
• Network fees are paid to the Solana network, not to DigX.
• Confirmation times depend on network conditions; access is granted after our systems verify your payment.

3. Refund eligibility

Because blockchain transfers cannot be reversed by us, refunds are generally not available once access has been granted.

We may consider a refund or credit at our sole discretion if:

• You were charged twice for the same access due to a verified system error.
• Access was not granted despite a confirmed qualifying payment and our support confirms the issue.
• A payment was sent to the wrong address shown by a demonstrable bug on our side (not user copy/paste error).

4. How to request help

Contact contact@digx.pro within 14 days of payment with: your account email, transaction signature (hash), amount sent, and date/time. We will investigate and respond within a reasonable timeframe.

5. Chargebacks & abuse

False refund claims or abusive payment disputes may result in account termination.

6. Changes

We may update this policy; the version on this page applies to new payments after the update date.